#### About us Airbus pioneers sustainable aerospace for a safe and united world. The Company constantly innovates to provide efficient and technologically-advanced solutions in aerospace, defence, and connected services. In commercial aircraft, Airbus offers modern and fuel-efficient airliners and associated services. Airbus is also a European leader in defence and security and one of the world's leading space businesses. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions and services worldwide. #### Job description In order to support **Quality & Business Process IT, Airbus** is looking for an **IT Operation Specialist (d/f/m) - Quality Solutions** We are seeking an experienced IT Operation Specialist (d/f/m) or an ambitious talent ready for a larger challenge to join our passionate, international team operating in an Agile at scale setup. In this role, you will deliver and operate cutting-edge digital solutions for business management standards, audits, and surveillance processes with end-to-end accountability alongside the Product Manager. You will ensure high availability, reliability, and efficiency for our IT assets while consulting on changes and service entries. This role is also available with reduced weekly hours and an adapted scope of tasks. **Your location** You will be working at the largest production site for civil aircraft situated in Hamburg. Its location on the southern banks of the river Elbe includes the option to commute by ferry. Experience the special flair of Hamburg in your spare time where vibrant cosmopolitan culture meets nautic legacy. **Your benefits** - Attractive salary and special payments - 30 days paid vacation and extra days-off for special occasions - Excellent upskilling opportunities and great international, group wide development prospects - Special benefits: employer-funded pension, employee stock options, discounted car leasing, special conditions for insurances, transportation subsidy, employee benefits at cooperating companies - On-site-facilities: Kindergarten close to the site, medical officer for check-ups and other health-related services, canteen and cafeteria - Compatibility of family & work (job sharing, part-time models, flexible working hours, individual timeout) - Working in a diverse environment, with more than 140 nationalities, where every voice is heard **Your tasks and responsibilities** - Maintaining infrastructure operational conditions in line with OLAs/SLAs, monitoring system performance, and managing console messages or failures to ensure continuity - Executing ITIL-based support processes including incident, problem, change, configuration, and event management - Provisioning new software packages, system updates, and managing product obsolescence in alignment with the IT Product Manager - Supervising system backups, leading disaster recovery tests, and implementing solutions to enhance system reliability and availability - Providing 24/7 operational support using automated scheduling and remote monitoring based on business needs - Acting as an operational consultant for solution changes, entry-into-service of new products, and continuous service optimization **Desired skills and qualifications** - Degree in Information Technology, Computer Science, or a related field (or equivalent professional experience) - Proven experience in IT operations, service delivery, and end-to-end solution performance management - Experience with SAP would be an advantage - Solid knowledge of ITIL processes (Incident, Problem, Change, and Systems Management) and user support best practices - Hands-on experience with system monitoring, disaster recovery testing, and infrastructure maintenance - Demonstrated experience working within Agile at scale frameworks - English at a negotiation level is mandatory Not a 100% match? No worries! Airbus supports your personal growth with customized development solutions. Take your career to a new level and apply online by providing your CV, outlining your motivation, salary expectation and your potential start date. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.