Lead Tech Operations Manager
Job description
About us
Distribusion is the world’s leading ground transportation marketplace and gives travellers seamless access to ground transportation online, from search to ticket purchase. We have built a cutting-edge B2B technology platform that connects bus, rail and ferry operators in 70+ countries with the biggest online retailers including Google Maps and Booking.com.
We are shaping the future of travel and building the largest global network of transport providers and retailers. We are one of the fastest-growing startups in travel, backed by two leading VCs (TQ Ventures & Lightrock), and now, following our recent $80m Series C funding, we are ready to push beyond.
The Opportunity
We are looking for a Lead Technical Operations Manager to drive how we manage escalations, investigations, and partner communications to keep the product running smoothly. Beyond the technical ownership, you'll be a people leader - coaching your team, setting clear direction, and building the environment that helps them grow and perform at their best.
What you will do:
Maintain high-level operational ownership across the team.
Lead incident management and drive swift resolutions, acting as the escalation point for complex issues.
Conduct technical investigations.
Analyze data to validate hypotheses and identify optimizations.
Review tech and product designs to identify and mitigate operational risks.
Support strategic and operational projects.
Implement continuous improvements in products and systems.
Build tools and processes that enhance team efficiency.
Manage internal and external communications.
Coach, mentor, and provide day-to-day direction to team members, supporting their skill development and career growth.
Set clear goals for the team, track performance, and deliver regular, constructive feedback.
Own team scheduling and on-call rotations, ensuring adequate coverage at all times.
Act as the key liaison between the team and cross-functional stakeholders/leadership, representing team priorities and progress.
Workplace: Berlin, hybrid or Germany, remote